FAQ

Frequently asked questions

Everything you need to know before you order.

🏠 Who is Maison Artsen?

What is Maison Artsen?
Maison Artsen is a French brand specializing in paint-by-numbers kits. Our mission: make painting available to everyone and offer a real moment of creative calm, away from screens. Every kit is designed so you can start painting the moment you open the box, with no experience required.

To learn more about our story and values, head over to our About Us.

🎨 Our kits

What's in a Maison Artsen kit?
Each kit contains everything you need to paint: the numbered canvases, the matching acrylic paints (ready to use), a set of brushes in assorted sizes, and, depending on the option you choose, natural wooden frames. Just open the box and start painting.
What's the difference between "framed" and "unframed"?
La version framed includes canvases already mounted on natural wooden frames, ready to paint and hang straight on the wall. The unframed version comes with rolled canvases, ideal if you'd rather lay them flat to paint or mount them on your own support. Both versions include the same paints and brushes.

If you chose the unframed version and later want to mount them, we sell wooden frames and stretchers in our accessories. We also offer DIY stretcher-frame kits, sold separately, for anyone who wants to mount their canvases afterward.
I can't draw, is this right for me?
Absolutely! That's the whole point of paint by numbers: each area is numbered and matches a specific color. Just follow the numbers, no artistic talent required. Our beginner customers are often the proudest of their results!
What size are the canvases?
Sizes vary by kit and are listed on each product page. For the 6-canvas sets, the format is 6×8". For other kits, check the product page for the one you're interested in.
How long does it take to paint a canvas?
For the small canvases in the 6-packs, expect around 1 to 2 hours per canvas. For larger formats, it depends on the canvas size and number of colors, anywhere from a few hours to several sessions. It's the perfect activity to unplug from screens and enjoy a moment of calm.
Is it suitable for kids?
Our kits are designed for adults and teens (ages 12 and up). The areas can be quite small and call for patience. For younger kids, it's a great activity to do with an adult.
Can I hang my canvases once they're done?
Yes! Framed canvases are ready to hang straight on the wall. We also offer wooden frames in our accessories to show them off. Many customers give them framed, it makes a unique, personal gift.

🚚 Shipping

What are the delivery times?
Comptez 6 to 12 days after your order. This includes production time (each kit is made and printed to order, just for you) plus shipping. You'll get a tracking number by email as soon as your package ships.
How much is shipping?
Shipping is free on orders over $60. A tracked and insured option is available at checkout, and exact rates are shown at checkout based on where you are.

🇫🇷 France : standard shipping, free over $60. Tracked & insured option available at checkout.
🇧🇪 Belgique : standard shipping, free over $60. Tracked & insured option available at checkout.
🇨🇭 Suisse : standard shipping, free over $60. Tracked & insured option available at checkout.
🇨🇦 Canada : standard shipping, free over $60. Tracked & insured option available at checkout.
🌍 Rest of the world : rates shown at checkout.
Which countries do you ship to?
We ship to the United States, the United Kingdom, Canada, Australia, and across Europe. If your country isn't listed, reach out and we'll see what we can do.
How do I track my order?
As soon as your order ships, you'll get an email with a tracking number. You can also track your package right on our site via the Suivre mon colis.

💳 Paiement

What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), Apple Pay, PayPal, and Klarna (pay in installments). All payments are secure.
Is payment secure?
Yes, 100%. Our store runs on Shopify, one of the most secure e-commerce platforms in the world. Your card details are encrypted and never stored by us.
Can I pay in installments?
Yes, we offer interest-free installments through Klarna, available right at checkout.

🔄 Returns & support

Can I return my kit?
Vous disposez de 14 jours from delivery to return an unopened product. Return shipping is covered by the buyer, except in the case of an error on our end. Contact us at info@maisonartsen.fr and we'll guide you through it.
My package arrived damaged, what do I do?
Send us a photo of the package and the damaged product at info@maisonartsen.fr. We'll look into it together and find the best solution for you. At Maison Artsen, we never leave anyone without a fix.
A color or brush is missing, what should I do?
No worries, email us at info@maisonartsen.fr with your order number and what's missing. We'll send the missing items as soon as possible.
How do I contact you?
By email at info@maisonartsen.fr. Our team replies within 24 hours, Monday to Friday. We're a small French team based in Paris, and we make a point of answering every message personally.

📷 Paint from your photo

How does painting from my photo work?
You send us your favorite photo and we turn it into a custom paint-by-numbers kit. You'll receive a canvas with your image numbered and all the matching paints. It's the perfect gift to capture a memory.

If you can't upload your photo on the site, just email it to us at info@maisonartsen.fr et nous nous en occuperons.
How long does a custom painting take?
Creating your custom kit takes about 2 to 3 weeks (made-to-order production + shipping). It's a product made especially for you.

Didn't find the answer to your question?

Write to us at info@maisonartsen.fr and we'll reply within 24 hours.