FAQ
Frequently asked questions
Everything you need to know before you order.
Who is Maison Artsen?
What is Maison Artsen?
Maison Artsen is a French brand specializing in paint-by-numbers kits. Our mission: make painting available to everyone and offer a real moment of creative calm, away from screens. Every kit is designed so you can start painting the moment you open the box, with no experience required.
To learn more about our story and values, head over to our About Us.
To learn more about our story and values, head over to our About Us.
Our kits
What's in a Maison Artsen kit?
Each kit contains everything you need to paint: the numbered canvases, the matching acrylic paints (ready to use), a set of brushes in assorted sizes, and, depending on the option you choose, natural wooden frames. Just open the box and start painting.
What's the difference between "framed" and "unframed"?
The framed version includes canvases already mounted on natural wooden frames, ready to paint and hang straight on the wall. The unframed version comes with rolled canvases, ideal if you'd rather lay them flat to paint or mount them on your own support. Both versions include the same paints and brushes.
If you chose the unframed version and later want to mount them, we sell wooden frames and stretchers in our accessories. We also offer DIY stretcher-frame kits, sold separately, for anyone who wants to mount their canvases afterward.
If you chose the unframed version and later want to mount them, we sell wooden frames and stretchers in our accessories. We also offer DIY stretcher-frame kits, sold separately, for anyone who wants to mount their canvases afterward.
I can't draw, is this right for me?
Absolutely! That's the whole point of paint by numbers: each area is numbered and matches a specific color. Just follow the numbers, no artistic talent required. Our beginner customers are often the proudest of their results!
What size are the canvases?
Sizes vary by kit and are listed on each product page. For the 6-canvas sets, the format is 6×8". For other kits, check the product page for the one you're interested in.
How long does it take to paint a canvas?
For the small canvases in the 6-packs, expect around 1 to 2 hours per canvas. For larger formats, it depends on the canvas size and number of colors, anywhere from a few hours to several sessions. It's the perfect activity to unplug from screens and enjoy a moment of calm.
Is it suitable for children?
Our kits are creative hobby products designed for adults and teenagers aged 14 and over. They are not toys: they contain small parts and real artists' acrylic paints. They are not suitable for children under 14.
Can I hang my canvases once they're done?
Yes! Framed canvases are ready to hang straight on the wall. We also offer wooden frames in our accessories to show them off. Many customers give them framed, it makes a unique, personal gift.
Shipping
What are the delivery times?
Allow 6 to 12 days from the date you order. This includes production time (each kit is made and printed to order, just for you) plus shipping. You'll get a tracking number by email as soon as your package ships.
How much is shipping?
Shipping costs depend on your country and are always shown before you confirm your order.
🇫🇷 France: €3.90 — free on orders over €60. Tracked & insured option: €6.90.
🇧🇪 Belgium, 🇱🇺 Luxembourg and 🇪🇺 European Union: €3.90 — free on orders over €60. Tracked & insured option: €6.90.
🇨🇭 Switzerland: CHF 3.90 — free on orders over CHF 60. Tracked & insured option: CHF 6.90.
🇬🇧 United Kingdom: £4.95 — free on orders over £70.
🇺🇸 United States: $9.99 (tracked and insured) — free on orders over $100.
🇨🇦 Canada: CA$9.95 — free on orders over CA$100. Tracked & insured option: CA$14.95.
🇦🇺 Australia: A$9.95 — free on orders over A$100.
There is nothing extra to pay on delivery: taxes and customs duties are already included in the price.
🇫🇷 France: €3.90 — free on orders over €60. Tracked & insured option: €6.90.
🇧🇪 Belgium, 🇱🇺 Luxembourg and 🇪🇺 European Union: €3.90 — free on orders over €60. Tracked & insured option: €6.90.
🇨🇭 Switzerland: CHF 3.90 — free on orders over CHF 60. Tracked & insured option: CHF 6.90.
🇬🇧 United Kingdom: £4.95 — free on orders over £70.
🇺🇸 United States: $9.99 (tracked and insured) — free on orders over $100.
🇨🇦 Canada: CA$9.95 — free on orders over CA$100. Tracked & insured option: CA$14.95.
🇦🇺 Australia: A$9.95 — free on orders over A$100.
There is nothing extra to pay on delivery: taxes and customs duties are already included in the price.
Which countries do you ship to?
We ship to mainland France, Belgium, Luxembourg, Switzerland, every country of the European Union, the United Kingdom, the United States, Canada and Australia. If your country isn’t on the list, get in touch and we’ll see what we can do.
How do I track my order?
As soon as your order ships, you'll get an email with a tracking number. You can also track your package right on our site via the Track my order.
Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), Apple Pay, PayPal, and Klarna (pay in installments). All payments are secure.
Is payment secure?
Yes, 100%. Our store runs on Shopify, one of the most secure e-commerce platforms in the world. Your card details are encrypted and never stored by us.
Can I pay in installments?
Yes, we offer interest-free installments through Klarna, available right at checkout.
Returns & support
Can I return my kit?
You have 30 days from delivery to return an unopened product. Return shipping is covered by the buyer, except in the case of an error on our end. Contact us at info@maisonartsen.fr and we'll guide you through it.
My package arrived damaged, what do I do?
Send us a photo of the package and the damaged product at info@maisonartsen.fr. We'll look into it together and find the best solution for you. At Maison Artsen, we never leave anyone without a fix.
A color or brush is missing, what should I do?
No worries, email us at info@maisonartsen.fr with your order number and what's missing. We'll send the missing items as soon as possible.
How do I contact you?
By email at info@maisonartsen.fr. Our team replies within 24 hours, Monday to Friday. We're a small French team based in Paris, and we make a point of answering every message personally.
Paint from your photo
How does painting from my photo work?
You send us your favorite photo and we turn it into a custom paint-by-numbers kit. You'll receive a canvas with your image numbered and all the matching paints. It's the perfect gift to capture a memory.
If you can't upload your photo on the site, just email it to us at info@maisonartsen.fr and we'll take care of it.
If you can't upload your photo on the site, just email it to us at info@maisonartsen.fr and we'll take care of it.
How long does a custom painting take?
Creating your custom kit usually takes 1 to 2 weeks, including made-to-order production and delivery. It's a product made especially for you.
Didn't find the answer to your question?
Write to us at info@maisonartsen.fr and we'll reply within 24 hours.