Answers before you get started.
Find answers about choosing a kit, painting, delivery and your order.
Choosing and painting
I’ve never painted. Is this for me?
Absolutely. Match each numbered paint pot to the same number on your canvas. Paint one area at a time, with no color mixing or experience needed.
What’s included in my kit?
Your numbered canvas or canvases, acrylic paints, brushes, and reference guides. Each product page lists the canvas size and how many paintings are included.
How do the different formats compare?
Our sets of 4 and 6 contain coordinating mini paintings, each approximately 6×8" (15×20 cm). Full-size kits include one painting in the size you choose.
Rolled or stretched canvas?
Paint a rolled canvas flat, then frame it your way. Mini sets with frames include wooden supports to assemble. Full-size stretched canvases arrive already mounted on wood.
Can I turn my own photo into a painting?
Yes! Open Paint Your Photo, upload your image, and choose your options. Your photo stays attached to your kit when you order.
Offers and orders
How do I get a free third kit?
Add three eligible paint by numbers kits to your cart. The lowest-priced kit is automatically free. Mix sets of 4, sets of 6, and large canvases.
Do all three kits need the same options?
No. Choose a different size and finish for each kit. Your total updates with your choices, and the lowest-priced kit is free.
Can I order just one kit?
Of course. Choose 1 kit on the product page, then add it to your cart. Building a trio is entirely up to you.
Which payment methods do you accept?
Available payment methods are shown on the site and at checkout. Options can vary by country and device.
Shipping and guarantees
When will my kit arrive?
Production and delivery usually take 1–2 weeks. Every kit is made to order. We’ll email your tracking number as soon as it ships.
Where is my kit made?
For this destination, kits are made and shipped from our workshop in China.
What if I run out of paint?
Email us with your order number and the numbers of the colors you need. We’ll send replacement paint at no cost.
What if my package gets lost?
If the carrier confirms your package is lost, we’ll send you a replacement kit at no cost.
Can I return my kit?
You can request a return within 30 days of delivery, subject to our return policy. Personalized products have specific conditions; please check the policy before ordering.
Another question?
Email hello@maison-artsen.com with your order number if you have one.
hello@maison-artsen.com